Delivery & Returns
Shipping Info
All orders are processed within 1–3 business days (excluding weekends and holidays).
Standard Shipping: 3–7 business days
Expedited Shipping (if offered): 1–3 business days
Delivery times may vary depending on your location and carrier delays.
We are not responsible for shipping delays caused by:
Postal carriers
Weather conditions
Customs (if applicable)
Incorrect address information
Shipping costs are calculated at checkout based on your location and selected shipping method.
Once your order ships, you will receive a tracking number via email so you can monitor delivery status.
Please ensure your shipping address is accurate at checkout. Sherpa Farms is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Sherpa Farms is not liable for lost or stolen packages marked as delivered. If this occurs, please contact the shipping carrier directly.
Returns: Email for a Return
In-Store Returns
Come by and we will do our best to make your purchase right
Online Returns
Email our sales team with a reason for the return and we will get back with you with instructions
Express Pickup
Call your local store or email us and we will try to find a solution for you
Product Exchange
We can exchange unopened packages for like products. We cannot exchange used packages.
